Privacy Policy

Last Updated: January 18, 2025

At Ventureon, we understand that privacy is paramount when dealing with document translation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website uae-attestation.org or use our translation services.

Information We Collect

Personal Information

When you request our translation services or contact us, we may collect the following personal information:

  • Full name and contact details including email address and phone number
  • Billing and payment information for processing service fees
  • Documents you submit for translation, which may contain sensitive personal data
  • Communication records between you and our team
  • Business information if you represent a company or organization

Automatically Collected Information

When you access our website, we automatically collect certain technical information:

  • IP address and geographic location data
  • Browser type, operating system, and device information
  • Pages visited, time spent on pages, and navigation patterns
  • Referring website addresses and search terms used
  • Cookies and similar tracking technologies data

How We Use Your Information

We use the collected information for various legitimate business purposes:

  • To provide professional translation services and MOFA certification assistance
  • To communicate with you regarding your translation projects and service requests
  • To process payments and maintain accurate financial records
  • To improve our website functionality and user experience
  • To send service updates, promotional materials, and relevant information about our offerings
  • To comply with legal obligations and protect our legal rights
  • To prevent fraud and ensure the security of our services
  • To analyze service usage patterns and optimize our operations

Information Sharing and Disclosure

We respect the confidentiality of your documents and information. We may share your data only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business. These partners include payment processors, cloud storage providers, and professional translators. All service providers are contractually obligated to maintain the confidentiality of your information.

Legal Requirements

We may disclose your information when required by law, such as in response to court orders, government requests, or legal proceedings. We will also share information if necessary to protect our rights, safety, or property, or that of our clients.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and ensure continued protection of your data.

Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

  • Encryption of data in transit and at rest using industry-standard protocols
  • Secure servers with restricted access controls and monitoring
  • Regular security audits and vulnerability assessments
  • Staff training on data protection and confidentiality requirements
  • Secure document handling procedures throughout the translation process
  • Regular backup systems to prevent data loss

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Document Retention

We retain your documents and personal information only for as long as necessary to fulfill the purposes outlined in this policy. Typically, we maintain translated documents for a period of two years after project completion to facilitate any follow-up requests or certification needs. After this period, documents are securely deleted unless you request extended retention or legal requirements mandate longer storage.

Your Privacy Rights

You have specific rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you
  • Correction: You may request correction of inaccurate or incomplete information
  • Deletion: You can request deletion of your personal data, subject to legal obligations
  • Objection: You may object to certain processing activities, such as marketing communications
  • Data Portability: You can request your data in a structured, commonly used format
  • Withdrawal of Consent: You may withdraw previously given consent at any time

To exercise any of these rights, please contact us at info@uae-attestation.org. We will respond to your request within 30 days.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality and cannot be disabled
  • Performance Cookies: Help us understand how visitors interact with our website
  • Functional Cookies: Remember your preferences and personalize your experience
  • Marketing Cookies: Track your visits across websites to deliver relevant advertisements

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit website functionality.

Third-Party Links

Our website may contain links to external sites not operated by Ventureon. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any external sites you visit.

International Data Transfers

As a translation service provider operating in Dubai, UAE, we may transfer your information to translators and service providers located in different countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information.

For significant changes that materially affect your rights, we will provide prominent notice on our website or contact you directly via email.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ventureon
6CMR+GWC - Al Mizhar First - Al Mizhar 1 - Dubai - UAE
Email: info@uae-attestation.org
Phone: +971 54 679 6497
Website: uae-attestation.org

Compliance and Regulatory Information

Ventureon is committed to complying with applicable data protection laws and regulations in the United Arab Emirates and internationally. We adhere to best practices in information security and privacy protection to ensure your trust and confidence in our services.

Our translation services, including MOFA certification processing, are conducted in full compliance with UAE regulations and international standards for document handling and data protection.

Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein. If you do not agree with this policy, please do not use our services or provide us with your personal information.